Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes, we will be happy to help. Please write to us on the phone number: +7 900 237 22 20

The shipping cost depends on the weight of the order and the country of destination, as well as the method of delivery. When placing an order, you will see the cost and estimated delivery time.

We accept bank transfers, payments through cards of payment systems Mir, Visa, MasterCard, as well as some payment systems.

Usually delivery time is 14 to 60 business days depending on your country and shipping method. Express shipping is available within 7 to 14 business days worldwide.

Yes, we ship from Russia. The sanctions have affected the work of delivery services and payment systems, so there may be delays both in sending orders and in processing and confirming payments. But these delays are not significant, all processes are in normal mode.

Yes, we can help with the purchase of any goods available in Russia. The commission is from 8 to 20% of the value of the goods. We will carefully receive and check the goods, after that we will send you to your country. If necessary, we will insure the goods and delivery.

You need to check the cost of fees with the customs authority of your country. The buyer is responsible for paying all fees. We are not agents and do not transfer any customs fees to your countries.

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